Frequently Asked Questions
Managing your subscription is straightforward and fully within your control. To make any changes, such as cancelling, upgrading, or downgrading your subscription, please navigate to the "My Account" section after logging into our website. From there, you'll have the option to end your current subscription. Following this, you can explore our various subscription options, select the one that best aligns with your needs, and complete your new subscription purchase at checkout.
If your disc rental has been out for more than 45 days please return the disc(s) promptly to prevent invoicing charges and avoid additional fees. Make sure to include return order notes with each new order to help resolve any issues and prevent charges for missing discs. If you need assistance or have any questions, our customer service team is here to help.
Yes, you can sign up for multiple subscriptions. However, you’ll need to create new accounts with different logins and passwords for each additional plan.
If you receive a incorrect disc, damaged or unplayable disc, requesting a replacement is easy:
1. Place a single disc order for the same title. If it's not in stock, order any title of your choice.
2. Include a note specifying the damaged or Wrong disc DISC ID# (found on the upper right corner of the disc sleeve, written in Sharpie, not the SKU).
3. Indicate in your note that it's a replacement order.
This replacement will not count against your billing cycle allotment.
*Discs are checked by the Asus Blu-ray BW-16D1HT and the Sony X700. If a disc passes inspection, the replacement order will count against your allotment.*
No, but we have a wish list! Build your wish list and refer back to it for movies you want to include in current and future orders. Movies from your wish list aren’t automatically sent; you must place them in an order.
No, you can place a new order when you choose. Include your RETURNING order notes (order# or movie titles) in the order notes field during checkout to help us process your order efficiently. Note! Disc must be rutured to us within 30 days of renting or account will be placed on hold.
Our email functionality is under construction and will be available soon
We typically ship orders within 24-48 hours, Monday-Friday, except on postal holidays/closures. Returning movies to the website inventory also occurs on these days. Delivery time is currently 6 to 8 days in the mail stream.
We guarantee order allotments for your chosen subscription as long as orders are placed within your billing cycle and returned efficiently. NO ROLLOVERS allowed. Due the inconsistancies with USPS we offer freedom in ordering. A good rule of thumb is to place an order every 4-5 days to keep a consistant flow of movies deliverded to you.
Currently, we offer email support at 4kbluray4u@gmail.com.
You can leave a review/feedback on the website under your current plan or on platforms like BBB or Trust Pilot.
No, Subscriptions are managed through automatic payments and are processed differently from individual disc orders. When discs are added to the starting point of a subscription, they often go unnoticed because our team does not manually review subscription items the same way we do for individual disc orders. As a result, these discs may not be shipped, leading to unfulfilled orders and disappointment. To ensure that all your disc orders are processed and shipped as expected, please place them separately from your subscription. This helps us to provide you with the best service and ensures that your discs are dispatched without any issues.