Frequently Asked Questions
How do I cancel, upgrade/downgrade my subscription?
You have full control of your account. Make changes by visiting “My Account” from the website’s home page.
How do I cancel, upgrade, or downgrade my subscription?
To cancel your subscription, go to My Account > Subscriptions, then click “Cancel” under the Actions column.
To upgrade or downgrade, simply cancel your current subscription, then purchase the new plan you want.
What if my order/disc arrives damaged, wrong disc or I have playback issues?
Before requesting a replacement:
Please inspect the disc under good lighting for fingerprints, oils, dust, smudges, or scratches. Rental discs can naturally develop wear over time from repeated handling, shipping, and use. Many playback issues can be resolved by gently cleaning the disc with a soft, lint-free cloth, wiping from the center of the disc straight to the outer edge. We also recommend testing the disc in another player if one is available.
If the issue persists:
- Place a single-disc order for the same title. If it is out of stock, order any title of your choice.
- Include a note specifying the damaged, incorrect, or unplayable disc DISC ID# (found on the upper-right corner of the disc sleeve, written in Sharpie, not the SKU).
- Indicate in your note that it is a replacement order.
- This replacement will not count against your billing cycle allotment.
What if I’m experiencing a shipping delay, how do I get my orders?
Most orders arrive within 5–10 days, but occasional USPS delays can take longer. If it’s been 21 days from your order completion date and your discs still haven’t arrived, you may place a replacement order by adding a note at checkout requesting it. We guarantee your full rental allotment and will make sure you’re taken care of.
Do I have to wait for you to receive my return order before placing a new one?
No, you can place a new order when you choose. Include your RETURNING order notes (order# or movie titles) in the order notes field during checkout to help us process your order efficiently.
Do you have a queue system for sending out my next movie?
No, but we have a wish list called My Movie Picks, Build your Pick list and refer back to it for movies you want to include in current and future orders. Movies from your Pick list aren’t automatically sent; you must place them in an order.
What should I do if my disc rental period exceeds 45 days limit?
If your disc rental has been out for more than 45 days please return the disc(s) promptly to prevent invoicing charges and avoid additional fees. Make sure to include return order notes with each new order to help resolve any issues and prevent charges for missing discs. If you need assistance or have any questions, our customer service team is here to help.
Will I receive an email when my order has shipped or when you get my returned order?
You’ll receive an email when your subscription is completed, when your order is placed, and when your order is completed—be sure to check your spam folder if it’s not in your inbox.
Will my order ship on the same day as it’s placed?
We typically ship orders within 24-48 hours, Monday-Friday, except on postal holidays/closures. Returning movies to the website inventory also occurs on Monday-Saturday
Can I have more than one subscription at a time?
No need for multiple active subscriptions at once, because you can manually renew early if you’ve used up your allotment. Just go to My Account > Subscriptions and click “Manual Renewal”. This will add only 1 new month on top of your current plan, allowing you to continue without waiting for your next renewal date.
Can I call with questions or if I need help?
Currently, we offer email support at Support@4kbluray4u.com
Where can I leave a review/Feedback?
You can leave a review/feedback on the website under your current plan or on platforms like BBB or Trust Pilot.