Frequently Asked Questions
You have full control of your account. Make changes by visiting “My Account” from the website’s home page.
How do I cancel, upgrade, or downgrade my subscription?
To cancel your subscription, go to My Account > Subscriptions, then click "Cancel" under the Actions column.
To upgrade or downgrade, simply cancel your current subscription, then purchase the new plan you want.
If your disc rental has been out for more than 45 days please return the disc(s) promptly to prevent invoicing charges and avoid additional fees. Make sure to include return order notes with each new order to help resolve any issues and prevent charges for missing discs. If you need assistance or have any questions, our customer service team is here to help.
No need for multiple active subscriptions at once, because you can manually renew early if you’ve used up your allotment. Just go to My Account > Subscriptions and click "Manual Renewal". This will add only 1 new month on top of your current plan, allowing you to continue without waiting for your next renewal date.
If you receive a incorrect disc, damaged or unplayable disc, requesting a replacement is easy:
1. Place a single disc order for the same title. If it's not in stock, order any title of your choice.
2. Include a note specifying the damaged or Wrong disc DISC ID# (found on the upper right corner of the disc sleeve, written in Sharpie, not the SKU).
3. Indicate in your note that it's a replacement order.
This replacement will not count against your billing cycle allotment.
*Discs are checked by the Asus Blu-ray BW-16D1HT and the Sony X700. If a disc passes inspection, the replacement order will count against your allotment.*
No, but we have a wish list called My Movie Picks, Build your Pick list and refer back to it for movies you want to include in current and future orders. Movies from your Pick list aren’t automatically sent; you must place them in an order.
No, you can place a new order when you choose. Include your RETURNING order notes (order# or movie titles) in the order notes field during checkout to help us process your order efficiently.
You’ll receive an email when your subscription is completed, when your order is placed, and when your order is completed—be sure to check your spam folder if it’s not in your inbox.
We typically ship orders within 24-48 hours, Monday-Friday, except on postal holidays/closures. Returning movies to the website inventory also occurs on these days. Delivery time is currently 5 to 10 days in the mail stream.
Most orders arrive within 5–10 days, but occasional USPS delays can take longer. If it’s been 21 days from your order date and your discs still haven’t arrived, you may place a replacement order by adding a note at checkout requesting it. We guarantee your full rental allotment and will make sure you’re taken care of.
Currently, we offer email support at Support@4kbluray4u.com
You can leave a review/feedback on the website under your current plan or on platforms like BBB or Trust Pilot.